Internet Essays (2669 words) - Negotiation, Dispute Resolution

Internet 1.0 INTRODUCTION Negotiation is a common word that always appears in our personal and professional lives. Business is also negotiating. From the day you start thinking about having your own company, you are negotiating every step of the way. We negotiate when we buy office furniture, or when we do a project with co-worker, or when we are dealing with customers or even business partners. You will pay a price if you do not recognise the process for negotiation. Sometimes it is easy to negotiate, but other times, when we have a great deal at stake or we are upset, the task can be intimidating or difficult. In this paper, we are going to talk about what negotiation is, some stages, rules, strategies, etc. that can help you work and negotiate more effectively with your customer, co-workers, and boss. Also, they are also applicable to other interpersonal situations. (http://members.nbci.com/_XMCM/cooperate/neg.htm) & (http://www.findarticles.com/cf_1/m1471/n3_v20/20350497/print.jhtml) 2.0 FINDINGS 2.1 What negotiation means Negotiation is the process through which two or more parties seek an acceptable rate of exchange for items they own or control. (Meredith & Mantel, 2000, p.229) Negotiation is a field of knowledge and endeavor that focuses on gaining the favor of people from whom we want things. (Meredith & Mantel, 2000, p.229) Negotiating is an inter-personal process. Each negotiating situation is different and influenced by each partys skills, attitudes and style. Understanding the negotiation process and the party involved with allow us to manage negotiation easier in satisfying both parties interest. Increase your salary; get you a better position; gather support for your project or department; gain approval for a budget; and improve your chance for success on the job are the reasons for negotiation. You will benefit through the process of negotiation if you success at the end. Therefore, it pays to overcome your aversion to haggling and your negotiating skills will be improved through the entire process. (http://www.findarticles.com/cf_1/m1471/n3_v20/20350497/print.jhtml) & (http://www.smartbiz.com/sbs/arts/bly60.htm) 2.2 Types of Negotiation Within Organization 2.2.1 Horizontal or In-Team Negotiations STAFF (PARTY A) STAFF (PARTY B) (http://www.lead.org/lead/training/international/usa/1999/docs/papers/effective_negotiation_techniques.htm) This type of negotiation refers to negotiations within group. Examples of this type of negotiation include assigning project responsibility, project meeting date and time, etc.) 2.2.2 Vertical Negotiations (http://www.lead.org/lead/training/international/usa/1999/docs/papers/effective_negotiation_techniques.htm) This type of negotiation refers to negotiations within organization. Normally this type of negotiations occurs between Manager to Staff, Management to Manager, Staff to Customers, etc. 2.2.3 External Negotiations (http://www.lead.org/lead/training/international/usa/1999/docs/papers/effective_negotiation_techniques.htm) This type of negotiation includes some external bodies such as Government, Trade Associations, etc. Company policy and Trade policy are examples of the issues to be negotiated. 2.2.4 Others Other types of negotiations include spokesperson negotiations, subcommittee negotiations, and multilateral negotiations, which are normally, occur in an informal private conference between staff. Member 1 in Party A have an informal conversation with Member 1 in Party B is an example of informal private conference. (http://www.lead.org/lead/training/international/usa/1999/docs/papers/effective_negotiation_techniques.htm) 2.3 Possible outcomes of Negotiation 2.3.1 Integrative (Win-Win) Integrative refers to a type of negotiation outcomes, which is a both sides WIN situation. Both parties cooperate in the negotiation process to maximize and distribute resources fairly to achieve mutual benefits. Integrative outcome is an ideal outcome that can maintain relationship with others for further development. (http://www.cba.neu.edu/~ewertheim/interper/negot3.htm) 2.3.2 Distributive (Win-Lose) Distributive refers to a type of negotiation outcomes, which are one side WIN and one side LOSE. The main reason of ending up a Win-Lose situation is one persons interests oppose the others and to maximise ones own interests. The dominant strategies in this mode include manipulation, forcing, and withholding information. (http://www.cba.neu.edu/~ewertheim/interper/negot3.htm) 2.4 Types of negotiators Negotiation is always affected by the personality of the negotiators. There are 2 main types of negotiator personality. They are: 2.4.1 Autocratic Negotiators Autocratic Negotiators clearly understand what they want and need in the negotiation process. But very often, you will find this type of negotiators fail to negotiate effectively because they do not have the ability to listen the need of the other party to figure the big picture of the negotiation issue. (http://www.onlinewbc.org/Docs/manage/negotiating.html) 2.4.2 Accommodating Negotiators Accommodating Negotiators are more concerned about what the other party want than their own needs. Accommodating Negotiators try to avoid argue and conflict arise in the negotiation process by giving certain amount of compromise, sometimes even override their own interest. (http://www.onlinewbc.org/Docs/manage/negotiating.html) 2.4.3 Good Negotiators The project manager must be a highly skilled negotiator in order to meet the high demands of a job of a project manager. A good/highly skilled negotiator